SHIPPING POLICY

Thank you for choosing Cafè Candles.. We take pride in our products and services and want to ensure that your shopping experience with us is as seamless and hassle-free as possible. Please read our shipping and delivery policy carefully to understand how we process and deliver your orders.

Cafè Candles Co offers shipping by Australia Post for its deliveries within Australia and New Zealand.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorised your credit card for the purchase. As soon as we receive your order, we will endeavour to pack and ship ASAP. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to: sales@cafecandles.au and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $30 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

AUSTRALIA POST:

Items that weigh 5 kg or less will be dispatched with Australia Post’s Parcel Post.

When your order is dispatched, you will be given a consignment number.

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

Undeliverable Packages:

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address:

If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt:

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangements will be made in advance to ensure your item arrives at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver:

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

No Pickups Available:

Pick up or organising your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

SHIPPING TIMES

  • The estimated delivery time frames are:

  • For customers in QLD - approximately 3-5 working days;

  • For customers in NSW, SA, ACT - approximately 4-8 working days;

  • For customers in VIC, NT,WA and TAS - approximately 7-10 working days.

Please note:

Delivery time only starts after payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.